Privacy Policy

This privacy policy applies to the www.bahia-principe.com website (the Website).

Please read it carefully. You will find important information on the processing of your personal data, whether you visit our Website as an individual customer or as a professional. 

We reserve the right to update our privacy policy at any time according to business decisions and to comply with any changes in legislation or case law. 

If you have any doubts or require any clarification regarding our Privacy Policy or your rights, you may contact us through the channels indicated below.

You declare that the data provided, now and in the future, are correct and accurate, and you undertake to notify us of any changes. In the case that you provide third-party personal data, you will undertake to obtain prior consent from the data subjects and inform them of the content of this policy.

Generally, the fields on our forms marked as required must be filled in to process your requests.

1. Who is the data controller? 

The Data Controllers of your data are VIAJES GTI GRUPO TURISTICO INTERNACIONAL S.A., with Tax ID number: A30350714 (GTI) and, MANAGEMENT HOTELERO PIÑERO S.L., with Tax ID number B57211732 (MHP), both with registered address at Plaza Mediterráneo nº5 Ed. Neptuno 07014 - Palma de Mallorca; GTI and MHP are respectively responsible for the following:

GTI is responsible for any processing required for website operation and to process bookings made via the website.

MHP is responsible for consolidated processing activities for Grupo Piñero as a whole:

• Definition and control of standards applied in the various group business areas;
• Quality management and control;
• Commercial use of customer and user data for the various Grupo Piñero companies and brands: sending commercial communications, commercial profiling and customising services.

In addition to the postal address indicated above, you can contact the data controllers via the following channels:

Telephone:  + 34 971 225 614

Email: clientes@bahiaprincipe.com.

Data Protection Officer: dpd.privacy@grupo-pinero.com

1. What personal information do we obtain?

If you access our Website as an individual customer, the data we process are those obtained: 

• From the forms filled out and requests sent by you; We also process data included in the requests and applications we receive by email; 
• From profiles and analytics obtained from users browsing on the Website. 

If you interact on this website as a professional, in addition to data taken from the forms filled out and requests sent by you, we process data obtained: 

• From requests to create user accounts; and 
• From information generated by the contractual relationship; 

The data categories we process of individual customers are typically: 

• Identification and contact details, such as national identity document or passport, telephone, email; 
• Data on personal characteristics such as language;  
• Data on goods and services transactions; 
• Economic data and on transactions;  
• Data on your browsing, e.g., IP address from which you connect to the Website, weblogs, pages visited or actions taken on the Website. To do this we use cookies or similar technologies which may involve tracking your browsing. More information on our cookies policy is available at COOKIES POLICY.   
• Commercial tracking data  
• If you have given consent, preferences and commercial profile.  
• Data generated by your use of social networks which you decided to share with us (e.g., likes and comments).   

The data categories we process of professionals are typically: 

• Identification and professional contact details;  
• Data on personal characteristics such as language;  
• Data on your browsing, e.g., IP address from which you connect to the Website, weblogs, pages visited or actions taken on the Website. To do this we use cookies or similar technologies which may involve tracking your browsing. More information on our cookies policy is available at COOKIES POLICY.   
• Data on goods and services transactions;